Patient Call Recording & Indexing

CompONE is so confident in the high level of customer service we offer, we allow you to monitor the quality of telephone conversations between patients and our call center staff via the Internet, upon request.

Additionally, CallLog™ is fully integrated with Misys and DavaCord contact recording technology.

Appointment Reminders, Patient Lab Results, and Past Due Balance Calls

CompONE has partnered with TeleVox, the nation’s leading provider of medical telephony services for their House Calls and Lab Calls technologies.  The combination of these two services will automate and streamline your appointment verifications and lab results. 

TeleVox’s software, “House Calls”, is a comprehensive patient messaging system which automates patient verification of scheduled appointments and allows patients to confirm or request a reschedule. 

Lab Calls allows patients to receive round-the-clock confidential test results at their convenience by phone. This allows your practice to stay focused on daily tasks; but provide your patients with peace of mind through a user friendly service.

CompONE and TeleVox have fully integrated Past Due Patient Balance Calls with Misys PM/Tiger allowing CompONE to associate all placed calls with the patient's account. This telephony product provides CompONE a cost effective solution to call on patient balances that are normally insignificant.

Bad Address Search

CompONE has partnered with DirectoryNET, a pioneer and leading provider in the voice and electronic directory assistance industries.

DirectoryNET is a service that quickly and accurately resolves return mail due to bad address information. CompONE’s custom interface between DirectoryNET and Misys PM/Tiger allows us to automate the process of resolving bad address patient accounts.