1. Is your current gross Accounts Receivable greater than 2.5 times your average monthly gross charges?
Yes
No

Accounts receivable greater than 2.5 times your average monthly charges is an indicator that your accounts may not have been billed and collected in the most efficient manner. This means that you could be losing money.

2. Do you currently have the ability to access your patients account seven days a week - 24 hours a day from your office or other location?
Yes
No

Having the ability to look at your accounts at any time ensures that you have complete control over how YOUR accounts receivable and patients are being dealt with at all times. You have the ability to monitor CompONE's activities on your behalf.

3. Do you have an open invitation from your current billing vendor to visit their office at any time?
Yes
No

If you do not have an open invitation what is your practice management company hiding from you? You are welcome at any time to visit CompONE's operations centers. We will be glad to give you a WOW tour of our office to see your accounts being worked while you visit.

4. Do you currently, or does your vendor, record all calls to the customer service department and can they send a recording of the call for you to listen to within 30 minutes of your request?
Yes
No

Your patients are the most important part of your practice. How they are treated when dealing with their financial obligations could determine if they return to you and/or refer others to your practice. CompONE Customer service department has a digital recording of every call to our call center. These calls can be e-mailed to you, usually within 30 minutes if you ever receive a customer complaint concerning how we handled an account.

5. Are you currently working in a paperless environment where anyone in the billing function can access the images of your patients account records in a matter of seconds?
Yes
No

In most cases if an account is a few months old the paper documents are difficult to locate - are they still even on site where the collection activities are taking place, and is the file still in the storage draw it is supposed to be in? Working in a paperless environment allows CompONE to ensure that a qualified staff member is always working on your accounts. We have the ability to have an account worked anywhere in the country that has the staff expertise to help maximize your revenue. Lost documents is a thing of the past with our precision indexing of all scanned documents.

6. Does your billing service perform coding using certified coders?
Yes
No

It is recommended that coding of physician charges be done by the physician or a Certified Coder. These individuals have extensive training in compliance and appropriate coding practices that will allow for maximizing your revenue. Certified Coders will also give you the confidence that your coding is being performed in a compliant manner.

7. Do you know the source of all denials that are received from third party payers?
Yes
No

Without complete knowledge of your denials errors will continue to be made resulting in the loss of revenue. CompONE tracks your denials and reports on them using DENY THIS. This tool allows us to identify denial trends and provide the necessary training to help eliminate future denials for the same reasons.

8. Do you use an industry leader in telephony services to call on small balance accounts?
Yes
No

Without follow up on smaller balance accounts they often go unpaid by the patient. This lost revenue may seem minor on an individual account basis but on an annual basis it could increase your collections several percentage points.

9. Do you currently have a Practice Management Consultant assisting you in analyzing your practice results and bringing ideas on how to increase your revenue?
Yes
No

Having an experienced professional reviewing your practices financial results on a monthly basis provides the best insurance that you are maximizing the revenue from your efforts. PMC's also are constantly looking for new ways for our clients to increase their revenues through innovative practice improvements.

10. Does your current vendor offer Electronic Medical Records (EMR) services to you through an ASP model?
Yes
No

As more physicians move into EMR they are becoming more aware of how important it is to have an experienced partner in this process and how important it is to have integration between the EMR and their practice management system.

11. Do you know if your practice is in Compliance with OIG regarding the documentation of the services you have performed and the operations of your office?
Yes
No

Compliance continues to be a major concern for all Health Care providers. The OIG audits Physician practices and can impose financial penalties for breach of the compliance guidelines. Maximizing reimbursement in a compliant manner is a key to the success of your practice.

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